Important Things Asset Agents Does that Other Property Managers on the Sunshine Coast May Not

Important Things Asset Agents Does that Other Property Managers on the Sunshine Coast May Not

From our centrally located offices we manage properties all over the Sunshine Coast. At Asset Agents, we manage investment properties in most suburbs of the Sunshine Coast including:

Glasshouse Mountains, Beerwah, Landsborough, Maleny, Pelican Waters, Golden Beach, Caloundra, Little Mountain, Currimundi, Wurtulla, Meridan Plains, Birtinya, Palmwiew, Glenview, Mooloolah Valley, Warana, Parrearra, Kawana Island, Buddina, Mountain Creek, Sippy Downs, Mooloolaba, Buderim, Palmwoods, Hunchy, Woombye, Maroochydore, Bli Bli, Nambour, Burnside, Twin Waters, Mount Coolum, Coolum Beach, Yandina, Peregian Springs

The Asset Agents Difference

Asset Agents is a real estate agency managing properties throughout the Sunshine Coast. As you familiarise yourself with our agency, you’ll realise our service is different from ‘normal’ agencies. To start with, you get direct access to me, the owner: Byron Miller. Call me any time about your property management needs on 0435 493 661. While I’m fairly busy, have you ever heard the saying, “If you want something done, give it to a busy person” ? If you can’t get me on my phone please leave a message or shoot me a text, or email of course, and I will get back to you.

Not all property management agencies are the same, and Asset Agents is proof of that. Some manage very large portfolios with loads of staff, while some property managers just work on their own from home. An investor will need to decide what type of agency they want to align themselves with. But whomever you choose the main thing is you want to ensure they are capable of managing your investment and maximising your return. But how will you know who you choose is going to do the right thing ? Sadly, not all property managers will look after your investment as they should. It’s common for routine inspections to get missed and for tenants to fall behind in rent, or for rental increases to be missed.

There are a lot of things that make a property management agency different. Here’s just a few of the benefits Asset Agents can offer beyond what other agencies can provide.

Things Asset Agents Do That Other Property Manager May Not

6-Month Money Back Satisfaction Guarantee

While we aren’t perfect, we are certainly better than many other agencies. We take managing properties very seriously, and we are constantly checking in on ourselves and fine tuning our systems and procedures. We want new clients to come on board with no fear or concern, so we make this offer. If you are not happy with our service in the first six months, we’ll refund our property management fee back to you.*

Now, of course, with a claim like that some conditions need to apply, but they are fair and realistic. For example, the fees we would refund to you are for the property management fee portion of our services, not any let fees or monthly technology fees. Of course, your request for a refund needs to be valid too. We just need to hear why you aren’t happy, and of course we’d love to hear from you prior to the refund request to give us an opportunity to fix any concerns you’ve had. Now the good news for you is we can also make this offer to you because we have very rarely had to give any money back.

Low Vacancies

At the time I wrote this article I checked on our site and we only had one vacancy & it’s a new management the owners still live in and are moving out of soon. Of course sometimes we can have, say 6 properties that we are marketing but the point is this: we are very aware of the true cost of an investment property sitting vacate. $500 a week in rental income can quickly add up if you have no tenant paying. So we work super hard to get properties marketed & tenants placed as fast as we can.

We seem to have a knack at placing tenants fast. We call it a knack, but it’s probably because of our dedication and marketing to get the job done. Now just because we work hard to get tenants fast doesn’t mean we just place anyone; at Asset Agents, we have a grueling tenant application process where we do a string of checks starting with employment check and income.

We Pay You Weekly

Every Friday we pay our landlords any rent we are holding in our trust account. It’s a big commitment for us to sit down and process this every seven days but it’s something we feel important. Often, investment loans are structured so that the more frequently money is put onto the loan, more interest is reduced. If your loan is structured like that, you’ll love looking out for Fridays.

High End Marketing

We originated from a marketing background so it’s fair to say how we market our investment properties to tenants is effective. We start with ensuring your property is professionally photographed. Plus, we organise a colour floor plan. Now if the property is vacant, instead of photos of empty rooms we organise to have virtual furniture installed into some of the images. The end result is so good we’ve had people ask us where the owner bought the lounge from. We told them they got it online. Then in addition to that, when the property goes online we invest in an ad upgrade. All this means the property is exposed to more tenants, often times these are better tenants who can pay more.

The time to get serious about professionally marketing rental properties has arrived. You are now probably wondering what does all this cost? Well first consider it an investment, the professional photos can probably be used for the next 5 to 7 years. The floor plan forever. The total investment after the ad upgrade is around $500, but at the time of writing this article we were offering this for free to new clients. So ask us if its something we can still offer now.

High End Marketing

24/7 Online Access

OK so this is getting more and more common. We will give you log in to our property management portal. It’s the software we use to  manage your property. Its incredibly transparent and transparency is what we are all about. It allows you to see if the rent is paid up to date, any maintenance create statements, see lease end dates and very importantly see routine inspections. It’s accessible from your computer, tablet or phone. When you come on board with us setting you up with is is one of the first things that we do


Systems

Be good at property management is the ability to do a lot of very small things well. Sometimes things do slip past us, but we are very system focused so we have systems, procedures and checks to ensure we are being proactive not reactive. Part of this too is we try and call our landlords with updates instead of hiding behind emails. Unless of course email is your preferred method of contact

Gardens

Many of the properties we manager now have garden maintenance built into the weekly rent. The thing is while its the tenants responsibility to care for lawns and gardens its has some grey areas, so its very common for gardens to slip. The alternative is to have the lawns and gardens cared for by a professional and build that additional cost into the weekly rent. We do this a lot now. The tenants love have the gardens and lawns always looking lovely and the best part is the owners know the gardens are being looked after which protects their investment.

You can read more about garden and lawn maintenance on the QLD RTA site here

Care for Lawns and Gardens

Routine Inspections

We do these with an iPad, using the built in feature of our property management software. After the inspection, our owners are automatically notified the inspection has been done. They can then login, access the report, & see all the photography that’s been taken. The routine inspection reports are also all conveniently accessible in one location, since this process is integrated with our property management software.

CMA on Lease Renewals

When a lease is due, we send our owners an updated rental CMA. This includes vacancy rates on the area, average rental prices, and our recommendation on if the rent should be increased. The CMA allows our owners to research our recommendations to ensure the rent keeps up with the market.

One of the biggest things we see when we take over a management is: they have been under rented. Commonly by around $40 a week. Occasionally, we’ve taken over management where the property has been under rented by as much as $100 a week. When you do the math, that’s $5,200 a year in income the owners had been missing out on.

Direct Phone Access

Call us anytime. You get my mobile number, Kath (my wife’s) mobile number, and your personal property manager’s mobile number. When you need us, we are there for you. Just give any of us a call. In fact it’s very common for tenants to give me a call about various things. I’m always happy to get involved and help whenever needed.

Direct phone access

We do a lot of other things, too. It would be a very long article if I listed them all here. Some of these things are: coordinating maintenance, routine inspections, leases, exits, entries, tenant applications, smoke alarm compliance, rent collection, and more.  It takes considerable work to do this well. One of the reasons we offer a guarantee is so landlords can try us risk free.

If you have an investment property on the Sunshine Coast and you want a manager, please get in touch.

Leave a comment

SUBSCRIBE TO GET INDUSTRY TIPS & ADVICE

Join our 8,000+ subscribers to get property blog updates from industry expertise. Unsubscribe anytime